"We should all walk through the world with the security that knowledge and education brings."
As an agent of change, I am known for initiating transformation within an organization by motivating its employees to strive for personal and professional growth and excellence. I believe that instructional design, as well as training and facilitation, are a science. Many people think that they can train; however, the ones who understand the science behind the adult learning process, stand out as exceptional trainers. I pride myself on getting to know each individual I work with while presenting a personable demeanor. I am a problem solver who identifies opportunities for growth and design solutions that work. As a strong communicator, I get to the core of people by understanding what makes them “tick†and encouraging genuine growth. Simply put, when I leave a company, I hope to have left it a better place.
Career Timeline
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Training Manager - LIMS Implementation, Insight Global
Led on-site training, development, and delivery at Temple University Health System in partnership with Lab Information System experts; planned, developed, tested, and delivered learning solutions for large-scale application deployment project. Performed comprehensive training and impact assessment including review of internal operations (SOPs, SPECs). Sourced, hired, trained, and coached two additional trainers and one instructional designer.
§ Devised training strategies and plans in coordination with senior leaders including cost (ROI) analyses, budget management, project resource requirements, training methods, and delivery schedules for 250 end users.
§ Ensured cost-effective, strategic delivery of training, leveraging process knowledge and coaching talents to develop learning solutions that would advance the adoption of the application.
§ Recommended blended learning approach, combining key aspects of computer-based, instructor-led, and individually paced, self-led learning strategies to customize learning paths of each learner.
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Master Trainer, Xerox Business Services
Healthcare Trainer – EPIC Implementation
Delivered on-site instructor-led training at Kaiser Permanente in Southern CA for EPIC’s Tapestry system. Served as part of EPIC implementation team, providing go-live and ongoing support to give claims professionals the ability to log in, navigate, and use systems to access and process claims. Developed training materials, exercises, and scenarios.
Master Trainer – IRM (Instructor Resource Management) Team
Designed and developed materials using various technical tools and formats. Conducted train-the-trainer (T3) sessions domestically and internationally. Developed training programs, created and maintained user guides and training content, and developed certification curriculum for existing trainers in a variety of mediums. Provided evaluation and assessment to ensure functionality of program and foster continuous improvement.
§ Significantly increased the number of formally trained trainers in the system by 23% while simultaneously increasing the number of classes and resources available to trainers.
§ Reduced call center attrition by 38% in 6 months with the development of a master training program to provide call center trainers with necessary skills. Utilized activities and materials to help trainers with classroom management, class engagement, and basic facilitation while providing in-class support.
§ Consistently earned high scores on student evaluations (averaging 4-5 of 5) and “exceeds expectations” as rated on managerial performance appraisal.
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Sr. Applications Trainer and Instructional Designe, Insight Global
Consulting onsite at Amtrak Corporate office. Responsible for delivering training and developing training materials for a new application with desktop and mobile capabilities..
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Bachelor of Science (BS), Global Business, University of Phoenix
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Training Specialist, Vanguard
Design courses specifically tailored to corporate positions. Establish Core curriculum, and successfully implemented in numerous training venues. Develop and implemented numerous training programs, topics included those that complied with corporate, state and/or federal agency guidelines. Utilized on-line assessment and survey database to create exams, quizzes and surveys based on transaction accuracy, client satisfaction, company policies, procedures and workflows. Develop and implement a comprehensive Career Path Database, which allowed employees to identify and focus on the training and criteria required for specific career tracts
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Trainer, Commerce Bancorp **Now TD Bancorp
Trained various levels of banking professionals on CRM tool, Loan software, transaction processing application, and soft skills. Researched and created training documentation (Instructor and Student Guides) for various company products. Produced curriculum, course, module plans. Delivered applications training. Conducted developmental testing, validation, and usability testing to ensure the effectiveness of training materials and training interventions. Conducted new employee orientations.
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Customer Trainer, Lockheed Martin
Develop the customer Training Support Packages (TSP) and Training Package Support Documents (TPSD) for Global Command and Control System- Army (GCCS-A), Battlefield Command and Control System (BCCS), Defense Readiness Reporting System (DRRS-A). Provide coaching support during the technologies’ pilot and deployment phase. Attend field trial for the course. Train instructors on how to present materials to students. Research, write, edit, index, and proofread paper and on-line documentation.
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Instructional Systems Designer (ISD), Datalis Solutions
Develop training packages for BCTM Unmanned Air System and JCREW 3.3 Systems. Work closely with Subject Matter Experts from the Dod to gather supplementary information ensuring complete accuracy in the training content. Create training materials in accordance with Dod style guides, and templates. Maintain paper based training materials, multi-media content, and job aids.
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Training Specialist, Accolade, Inc.
Created eLearning, Instructor-Led and blended learning programs for clinicians and non-clinicians in a call center environment. Training content included medical claims and benefits, HIPAA, and Healthcare reform. Developed and delivered software application training for in-house CRM system. Worked closely with Subject Matter Experts(SMEs) to scope, design, develop, update and deliver training content. Provided in classroom training delivery support to lead instructors including facilitation, time management and assistance with activities. Delivery methods include lecture, simulations, demonstrations, hands-on practice activities, role plays, job aids, and knowledge checks.
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Independent Training Consultant, Alphatel Consulting
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Training Consultant, The Training Associates
Analyzed training needs for new system implementation; determined training objectives; provided technical training on new application. Developed curriculum around new implementation. Wrote training programs; created and maintained user guides, handouts, evaluations and other training materials. Provided Instructor Led training (ILT) on software installation, maintenance and repair. Administered written and practical exams; provided performance reports. Created and delivered train the trainer courseware. Provided training delivery support during new software implementation. Provided Go-Live support to ensure that medical professionals can log in, navigate, chart, and proficiently use Point Click Care and Point of Care.
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Clinical Systems Trainer, Kindred Healthcare
Deliver EHR training to medical professionals at Kindred Healthcare facilities across the United States. Function as the essential liaison between the support center and medical facility. Participate in meetings prior to, during, and after training to communicate issues, provide feedback, and suggestions to support center team. Conduct virtual train the trainer sessions to cross train other team members using WebEx.
• Analyze and resolve complicated system situations onsite and/or communicate issues to the support center for issue resolution. • Provide Go-Live support to ensure that medical professionals can log in, navigate, chart, and proficiently use Point Click Care and Point of Care • Deliver highly structured training course to ensure consistency, quality, and effectiveness • Identify internal “super users” to be a resource and provide ongoing support to the staff post implementation • Work with individual students that are experiencing challenges while keeping the classroom training on schedule • Coordinate logistics associated with training and departmental meetings. • Provide Daily summary report of training results and progress
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Training and Development Consultant, Alphatel, Inc
Developed training programs to support key initiatives; create and maintain user guides, handouts, evaluations and other training materials. Created and delivered train the trainer courseware. Provided training delivery support during new software implementation. Revised curriculum to support new clients. Utilized Captivate to create online learning modules Analyzed and resolved complicated system situations onsite and/or communicate issues to the support center for issue resolution. Delivered highly structured training course to ensure consistency, quality, and effectiveness Identified internal “super users” to be a resource and provide ongoing support to the staff post implementation
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Director Training and Staff Development, Southern Jersey Family Medical Centers, Inc.
Proudest Accomplishment
The moment when the light bulb comes on and I can truly tell that my students "get it"
